No two guests are the same. The expectations of business travellers, families or groups of friends are vastly different: from noise levels and internet requirements, to activities and desired amenities. What’s more, guests are expecting hotel rooms to feel like home – and their stays to feel personalised. In fact, 86% of consumers say personalisation plays a role in their decision to make a purchase. So how can you personalise the guest experience more at your property?
"How to increase guest satisfaction through guest personalisation"Continue reading
Setting your business up online is as important today as listing your phone number in the Yellow Pages was in the past. If you don’t have a website, you simply won’t exist in the eyes of thousands of potential customers.
"3 reasons you don’t have a property website"Continue reading
"8 golden rules for creating your hotel blogging strategy"Continue reading
In the online hotel business, having more of something usually leads to success. Bookings, guests, market share – you can’t have enough of those. There’s one exception though. Property websites. In this post, we explain why having multiple websites only leads to more work, more costs and more confusion among potential guests.
"4 reasons why you only need one property website"Continue reading
The number of mobile bookings has increased by 1,700% in just four years, with 40% of people now reserving their accommodation from the comfort of their smartphone. Whether you’re a cosy B&B in the countryside or a stylish apartment in the city centre, winning more mobile bookings is now crucial for anyone in the hospitality industry.
"Optimise your hotel website to win more mobile bookings"Continue reading
"How to attract more millennials to your property"Continue reading
"4 ways to get more business bookings"Continue reading