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How online hotel check-in technology supports personal service

If there’s one thing in the hospitality world that has remained constant until now, it’s the check-in procedure. But online hotel check-in is on the rise, and even small property owners should be excited by the opportunities it brings. Here’s why online hotel check-in actually enhances the guest experience by giving you more time to provide personal service. “How online hotel check-in technology supports personal service”Continue reading
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3 ways concierge apps can benefit your small property

It’s becoming more and more common for hotels to have their own mobile apps, but small property owners often think only big chains can make use of them. That’s no longer the case – the rise of concierge apps means offering guests a connected experience is now in every property’s reach, including small independent hotels and home properties. Here’s why you might want to consider using one too. “3 ways concierge apps can benefit your small property”Continue reading
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6 features of hotel online check-in systems that benefit your property and guests

Check-in is a key moment in your guests’ stay. This first impression can shape how they feel about your property – something which can then influence both the entire stay and their final review score. In this article, we’ll talk about hotel online check-in systems, and six key features that can really make the most of this first interaction.“6 features of hotel online check-in systems that benefit your property and guests”Continue reading
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How hoteliers can balance guest needs and business goals with hotel tech

Our current dependency on technology and how we make use of it in our daily lives impacts how people travel and the travel industry as a whole. Gloria Martinez, travel technology expert and EMEA Market Manager at Booking.com, has a background in travel technology within the hospitality industry. “How hoteliers can balance guest needs and business goals with hotel tech”Continue reading
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6 hotel challenges for smaller properties (and technology that can help)

Handling admin, managing guest expectations, taking care of finances. There’s no shortage of hotel challenges when you’re running a small independent business. While chains have money and marketing power, smaller properties struggle to find time to complete day-to-day tasks, let alone create personalised guest experiences.  “6 hotel challenges for smaller properties (and technology that can help)”Continue reading
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What questions should you ask in your next hotel guest survey?

Asking your guests to fill out a survey can sometimes feel like nagging, but did you know that properties who ask for feedback actually do get more reviews? Not only this, but gathering guests’ opinions has been shown to lead to better scores and a reduction in extreme reviews on public forums like review sites.  “What questions should you ask in your next hotel guest survey?”Continue reading
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Smart tech that will wow your guests

From cars to smartphones, technology has become an indispensable part of our lives. Today’s innovations are tomorrow’s essentials – so it pays to be ahead of the curve. In fact, in a recent study, 60% of guests said they’d pay more to stay in a property with smart devices. Here are five smart technologies that will help modernise your property. “Smart tech that will wow your guests”Continue reading
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