Tag: Guest management

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What questions should you ask in your next guest survey?

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Asking your guests to fill out a survey can sometimes feel like nagging, but did you know that properties who ask for feedback actually do get more reviews? Not only this, but gathering guests’ opinions has been shown to lead to better scores and a reduction in extreme reviews on public forums like review sites.  “What questions should you ask in your next guest survey?”Continue reading
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Smart tech that will wow your guests

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From cars to smartphones, technology has become an indispensable part of our lives. Today’s innovations are tomorrow’s essentials – so it pays to be ahead of the curve. In fact, in a recent study, 60% of guests said they’d pay more to stay in a property with smart devices. Here are five smart technologies that will help modernise your property. “Smart tech that will wow your guests”Continue reading
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6 ways check-in technology can help your property

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Everyone knows how important first impressions are. They lay the foundations for any relationship – and form opinions that can make or break the entire experience. That’s why check-in is so important, both for you and your guests. But how can you make that key first impression even better? In this blog post, we’ll explain how check-in technology solutions can help make the whole process quicker, smoother and even more personal. “6 ways check-in technology can help your property”Continue reading
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Upselling: how to earn extra revenue (and how apps can help you)

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For many people around the world, love will soon be in the air. Not only will they shower loved ones with affection on Valentine’s Day, they’ll spend big too – the average American spent 144 dollars in 2018.

We look at how you can boost your income around key calendar dates by offering guests upgrades and extras at just the right time.

"Upselling: how to earn extra revenue (and how apps can help you)"Continue reading

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iCal or a channel manager: what’s best for your property?

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It’s crucial to keep track of all your reservations when running a property. And things can get complicated when you’re selling rooms on a number of different platforms. To avoid overbooking and increased workload, it’s key to implement a technology that syncs all your calendars together – and this is where iCal and channel managers come in. They’ll save you time, reduce the chance of errors being made, and ultimately allow you to run your property more efficiently. “iCal or a channel manager: what’s best for your property?”Continue reading
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