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Simplify hotel check-in with smart online tools

Hotel check-in is a critical moment for your guests. It’s when first impressions are formed – and it can set the tone for the whole stay. But what if you could eliminate all the paperwork and get your guest’s visit off to the perfect start?

Online check-in technology offers that and more. One of 2019’s top hotel technology trends, this tool can drastically reduce your workload, unclutter your reception and simplify administrative procedures – many of which you probably take for granted, but which can actually be trimmed down quite significantly.

With online check-in technology, your guests get most of the administrative work out of the way before they arrive, meaning that key first interaction can be more personal and less transactional. It also allows you to tailor your offer to their individual profile and tastes, via cross-sell experiences and personalised recommendations. All of which can add points onto your final review score.

In this ebook, we’ll look at how a small investment can simplify your day-to-day – and how it can benefit your guests’ entire experience of your property.

Women holds a mobile phone with online check-in tools on screen
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Secure revenue with hotel payments technology

As a hospitality professional, you’ll know better than most just how much hoteliers have to keep track of: new bookings, cancellations, check-ins, staffing – and a whole lot more. One area where there’s no room for error is payment. When it comes to handing over money (or transferring it), it’s only natural that guests are sensitive.

Add in the fact that different people have their own preferences – often guided by practices in the country they come from – and you have a potentially confusing payment landscape.

Payment technology is designed to improve the process for both guests and properties. It helps make payment faster and more secure, offering important peace of mind for both sides. Since the technology is digitalised, it also eliminates human errors, meaning a lower chance of any problems arising. Finally, since payment is managed digitally, guests have extra reassurance because they don’t have to travel with so much physical cash in their pocket.

In this ebook, we’ll talk about why it pays to take payments seriously. We’ll also run through some of the easiest ways to attract a range of guests, no matter what their preferences are when it comes to hotel payments.

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Property management tools that streamline business

When you work in hospitality, there can be a lot of paperwork to keep on top of. Every booking that comes in, every cancellation, every room assignment – you need to be alert at all times, and it all adds up. And when you promote your property on several different OTAs, the admin work grows even further. Not only can this take up a lot of your time, but it can also lead to overbookings.

Property management systems save you time and eliminates overbookings immediately. With a hotel channel manager, you can sell on multiple channels – and every time a guest makes a booking, your inventory is updated instantly across them all. This means you don’t have to make a note in your calendar, and risk the overlaps and human errors that cause overbookings.

Property management systems (PMS) help you stay in control of your calendar, assign rooms and keep track of all your bookings. As a result, you no longer have to worry about reacting immediately to your bookings or the potential consequences of an administrative error.

In this ebook, we’ll explain why small to medium-sized property owners like you rely on this technology to help them run their business – and why you should consider making the investment.

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Increase hotel revenue with a revenue strategy

If business is about making a profit, then the hospitality business is about making the highest possible profit from each guest. And to do that, you need to be selling to the right guest, at the right time, at the right price and in the right place. Ultimately, that’s what hotel revenue management is all about.

For good revenue management, there are several factors to take into consideration. Ultimately, the overall aim is to find a price that will help you maximise revenue without pushing potential guests away. So it’s important to pay attention to market demand, historical data, competitors’ practices and seasonality.

All of these require advance planning and a smart reading of data. Analytics tools will help you track the most important figures, and putting that information to good use is your revenue strategy.

Rate management technology is designed to help hospitality professionals increase hotel revenue. If you feel daunted by the details of hotel revenue management, these tools can help you identify the most important trends in your market.

In our ebook about increasing hotel revenue, you’ll find out what it is, why it’s important, and how you can make a start.

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How guest messaging can improve guest experience

Nowadays, messaging is an indispensable part of many people’s lives. Every day, billions of people across the globe use instant messaging apps to communicate with friends and family.

Hotel guest messaging solutions are designed to bring together all your guest communication in one platform, so you can manage all your guest messages with ease – and be sure that your guests are reading what you have to say.

This ties into the current trend in services companies – especially in hospitality – for personalisation. Guests like to feel special, that they’re being treated as individuals whose particular preferences and needs are catered for by a caring host. Guest messaging solutions allow you to find out what those preferences and needs are more easily – and deliver on them during their stay. This helps to create a great guest experience, and it can also increase your revenue by offering tailored cross-sell and upsell services.

Discover how hotel guest messaging can help improve your guest’s stay, increase your review score and boost your profits.

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Increase direct bookings with a hotel booking engine

Online travel agents (OTAs) like Booking.com can play a big part in helping you attract new guests, but there are benefits to being able to accept direct bookings, too. With so many travellers wanting to book online, you need a secure way to accept payments and instantly confirm reservations.

That’s where a reliable hotel booking engine can help. A booking engine lets you add a secure booking form to your existing website or preferred social media page, showing up-to-date rates and availability, so guests can book instantly. No emailing back and forth, no expensive phone calls.

In this ebook, we’ll explain the seven main benefits a booking engine can bring to you – and to your guests. The right booking engine should be simple for you to implement on your property website or social media page and easy for your guests to use as well. Most importantly, it should also be secure when handling guest information.

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