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20 ways your property can benefit from using social media

Recent research showed that over three billion people across the globe are now using social networks – not just to chat to family and friends, but to engage with brands and businesses too. So by getting your property on social media, you’ll be able to interact with more potential guests and word will spread quicker about your business.

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Introducing segmentation: your first step towards marketing mastery

Segmentation has been a buzzword in the hotel industry for quite some time now. But what exactly is it, and how can you use it to your advantage? In this series, we’ll explore market segmentation and suggest how your property can attract familiesappeal to business travellers and get more bookings from millennials.

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Custom domains: one reason your website isn’t getting as many visits as you’d like

In the hospitality industry, having your own website is a massive advantage. It allows you to get your name out there, share important information with your guests, and, most importantly, get direct bookings. But it’s no good having a website if nobody can find it. Unfortunately, that’s what happens to a lot of property websites – they’re out there but they just don’t get the visitors. And in many cases, it’s down to one simple thing: their domain name.

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The art of upselling and cross-selling: how to increase hotel revenue and guest satisfaction

Upselling and cross-selling. To some ears they may sound like buzzwords, but in essence they’re about knowing your product and guests, and getting your timing right. In this blog post, we look at ways properties of all sizes can upsell and cross-sell in order to increase guest satisfaction and maximise hotel revenue.

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