Hayley used to struggle to get direct bookings. Visitors to her hostel’s website would need to fill in an enquiry form to check availability, and then if she had space, they’d have to send her their card details by fax or email. All in all, the hassle meant a lot of potential guests didn’t end up staying at Hermanus Backpackers.
But one day, she got an email from BookingSuite about putting an online booking system on her website. Despite a lack of technical know-how, Hayley added it onto her site with ease – and within two weeks, she’d already got 25 direct bookings completely commission-free.
Watch as Hayley explains how she overcame her initial skepticism and apprehension about the technical aspects of this hotel reservation system. You’ll hear about the immediate impact that the new button had on Hermanus Backpackers – and how it keeps delivering an easy, secure experience for guests, and commission-free bookings for Hayley’s property business.
