Infographic: The modern mobile traveller

We break down the numbers behind guest's smartphone use and how properties can create a seamless guest experience.

What you'll learn from this infographic:

  • when mobile devices influence decision making and guest expectations
  • how mobile devices are used throughout the travel experience
  • how guests want to engage with hotels on their smartphones
  • advantages of mobile for small and medium hotels

Mobile phones have been around for decades, but they’re faster and smarter than ever now, making them indispensable when it comes to organising our lives. It’s no different with travel: from planning and booking, to actually experiencing new places, mobile technology helps people access the information they need, when they need it.

We believe 2019 will be the year of the ‘connected trip’, where modern mobile travellers will seek smoother, more seamless journeys and stays by using their smartphones even more – and expect hoteliers and accommodation owners to be similarly connected.

Our infographic illustrates this move towards mobile, how it’s influencing both decision-making and guest expectations, and how it can increase your online bookings, reduce your workload and improve your guest reviews.


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