Travellers today are online and mobile more than ever. How these new connected travellers research, plan and book their trips evolves every year. That, in turn, has changed the expectations they have of accommodation providers like you.
By knowing and understanding these changing guest expectations, you can make simple changes to your business that can have a big impact on your direct bookings and hotel revenue. Implementing new hotel technology to help you create the ultimate guest experience at your property can have a positive impact on guest reviews.
So we’ve produced an exclusive, free guide to highlight the top 2019 travel trends based on Booking.com’s research into guest expectations and other industry data.
But it’s more than just data: This exclusive guide also includes concrete steps small to medium-sized properties can take to keep up with and benefit from these hospitality trends.
To compile the insights we’re sharing in this guide, Booking.com’s research teams scoured 163 million verified guest reviews and conducted research with 21,500 travellers across 29 countries. We also included data from other travel and research agencies to bring you a well-rounded picture of the top 2019 travel trends.