Frequently Asked Questions

Interested in BookingButton?

If a guest has previously made a reservation through with the same email address, the guest will receive a review invitation.
No. closed user group pricing like Genius and Secret deals do not show on BookingButton
BookingButton offers unlimited commission-free bookings for a low monthly fee, based on the size of your property. You can find the exact price for your property in your extranet. We offer a 30-day free trial for BookingButton, including all the features, so you can try it before you pay anything.
No, BookingButton can only show the rates and availability for a single property listing. If you manage several properties, you can sign up each property for BookingButton individually in your extranet.
BookingButton is a mobile-friendly booking engine that makes it easy for small properties to accept direct, commission-free bookings through their website or social media pages.
There are no long-term contracts, so you can end your BookingButton subscription any time with no cancellation fees.
To start your free 30-day trial, click the sign-up button on this page. Once you log in to your account, it takes just three clicks to complete the sign-up process. You can then follow the easy instructions to set up your new BookingButton on your property website and social media pages.
Rates and availability automatically sync from what you already have set in the extranet, so there’s no extra work for you to keep things up to date and less chance of overbookings.
In the Reservations tab of your extranet and Pulse app, you’ll be able to filter to see which bookings were made through and which came through your BookingButton.
Just log in to BookingButton and you can choose the design theme you want, and customise the colours and fonts of the site. You can also add more photos of your property, and change the order they’re displayed in. You can see more information in our help centre.
To add BookingButton to your own website or social media account like your Business Facebook page, just follow these simple steps.
Yes, you can find easy-to-follow guides and helpful articles on our help center.
BookingButton will only show the rates and availability of rooms you have loaded on BookingButton does not currently have the functionality to book other amenities like restaurants.
Your monthly fee will be a separate invoice marked as BookingSuite in the invoice tab of the extranet. You won’t pay any commission on bookings made through your BookingButton.
BookingButton is synced with your current payment setup in, so nothing changes.
Learn how to track the performance of your BookingButton here.
No. WebDirect – the quickest way to launch a stunning, easy-to-use property website – already includes a booking engine. If you currently have a WebDirect website, you can already accept direct bookings.

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Existing BookingButton users

We first launched Booking Button in 2008 to help properties attract online bookings via their own personal website. It was initially a commissionable product before being made a free product in 2014 by BookingSuite. While we are committed to continuous learning and innovation – your current Booking Button has not been improved since 2014. Despite properties like yourselves still using the old product, we have had to innovate and create new BookingSuite products to keep up with technology in the market. Therefore, we have decided to focus on maximising our website solution WebDirect and our new booking engine (BookingButton) as well as developing new ones to best meet the needs of our partners.
No, Once you have upgraded your new BookingButton you are unable to downgrade to the old version.
The old BookingButton will redirect to the website.
You can use the old version of BookingButton until November 1st 2019, after which that version will be discontinued.
Sign up for the new BookingButton, and then follow these steps in our help center.

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