Airlines have been enhancing the guest experience for years with online check-in. Travellers feel reassured in the knowledge that their personal information has been submitted securely, and their preferences have been noted by the airline. And crucially, that they don’t have to waste time later at the airport.
By using a familiar technology at your own hotel property, you can simplify the administrative part of your guests’ experience and raise customer satisfaction using online check-in tools.
"What guests expect from online check-in, from airlines to hotels"Continue reading
Peak season can sometimes feel like a non-stop whirlwind of check-ins and check-outs. And with all those bookings come a host of requests and admin tasks that take up your time. Here are three tech solutions you can set up ahead of peak season to help you get the most from the busiest months of the year.
"Get prepared for peak season with 3 simple app solutions"Continue reading
No two guests are the same. The expectations of business travellers, families or groups of friends are vastly different: from noise levels and internet requirements, to activities and desired amenities. What’s more, guests are expecting hotel rooms to feel like home – and their stays to feel personalised. In fact, 86% of consumers say personalisation plays a role in their decision to make a purchase. So how can you personalise the guest experience more at your property?
"How to increase guest satisfaction through guest personalisation"Continue reading
"Finding hotel technology that is right for your property"Continue reading
"Staying ahead of the curve with messaging technology"Continue reading