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6 hotel challenges for smaller properties (and technology that can help)

Handling admin, managing guest expectations, taking care of finances. There’s no shortage of hotel challenges when you’re running a small independent business. While chains have money and marketing power, smaller properties struggle to find time to complete day-to-day tasks, let alone create personalised guest experiences.  “6 hotel challenges for smaller properties (and technology that can help)”Continue reading
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What questions should you ask in your next guest survey?

Asking your guests to fill out a survey can sometimes feel like nagging, but did you know that properties who ask for feedback actually do get more reviews? Not only this, but gathering guests’ opinions has been shown to lead to better scores and a reduction in extreme reviews on public forums like review sites.  “What questions should you ask in your next guest survey?”Continue reading
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Smart tech that will wow your guests

From cars to smartphones, technology has become an indispensable part of our lives. Today’s innovations are tomorrow’s essentials – so it pays to be ahead of the curve. In fact, in a recent study, 60% of guests said they’d pay more to stay in a property with smart devices. Here are five smart technologies that will help modernise your property. “Smart tech that will wow your guests”Continue reading
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Website branding: How to choose the right website colours for your property

When it comes to designing a hotel website, the best tech solutions offer ready-made templates that can be set up in a couple of clicks. However, you’ll still need to decide on one essential element: your website colour scheme. Read on to learn how colour psychology affects your brand image.

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What guests expect from online check-in, from airlines to hotels

Airlines have been enhancing the guest experience for years with online check-in. Travellers feel reassured in the knowledge that their personal information has been submitted securely, and their preferences have been noted by the airline. And crucially, that they don’t have to waste time later at the airport.

By using a familiar technology at your own hotel property, you can simplify the administrative part of your guests’ experience and raise customer satisfaction using online check-in tools.

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